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Frequently Asked Questions
about Online Ordering


  1. What is the difference between ordering New Only, Used Only or Used Preferred?
  2. I ordered New textbooks only, am I guranteed New books? I ordered Used textbooks only, am I guranteed Used books?
  3. There are no books listed for my course. Why? What do I do now?
  4. Two required books have the same name but one is text only and the other is w/CD, w/Infotrac, w/SG, or with an added supplement. Do I have to buy both?
  5. What are optional textbooks?
  6. A textbook shows up, but there is no price for it. Can I still purchase it?
  7. I only received part of my order. Will I have to reorder the items I did not receive?
  8. There are more books for my class than when I placed my order. Why weren't they on the site before?
  9. When will my order be shipped?
  10. I've changed my mind, can I cancel my order?
  11. Can I have my order shipped to a PO Box?
  12. What is the difference between a used book and a new book?
  13. How do I know if my web order has been accepted?
  14. Can I order my books and/or supplies on-line and pick them up at the bookstore?
  15. My Question is not listed above. How do I get it answered?

  1. What is the difference between ordering New Only, Used Only or Used Preferred?
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    When you select New Only, we will only send you a New Book. If a New Book is not available, the title will NOT automatically be substituted with a Used Book. We will contact you before making any subsitution(s). This may delay your order.

    When you select Used Only, we will only send you a Used Book. If a Used Book is not available, the title will NOT automatically be substituted with a New Book. We will contact you before making any subsitution(s). This may delay your order.

    When you select Used Preferred, we will send you a Used book if available. If a Used book is not available, the title will automatically be substituted with a New book at the New book price.

  2. I ordered New Only, am I guranteed New books? I ordered Used Only, am I guranteed Used books? I ordered Used Preferred, am I guranteed Used books?
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    Although we have a wide selection of both Used and New books, we cannot guarantee that you will receive the Used or New book you have ordered. Our inventory level may change from the time you order to the time we process your order. Certain types of books such as workbooks may not be available as a Used Book. We will try our best to fulfill your order with the book in the condition you requested. Titles that are near or at the end of its life expectancy may no longer be available as a New Book.

  3. There are no books listed for my course. Why? What do I do now?
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    No books listed means either no books were ordered for that course by the professor or no books are needed for that course. Please check our site frequently or visit the bookstore to see if this status has changed.

  4. Two required books have the same name but one is text only and the other is w/CD, w/Infotrac, w/SG, or with an added supplement. Do I have to buy both?
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    No. You only have to purchase one of the two books, either the text only version or the version with added supplements. Books with added supplements (packages) may be more than the text book by itself. Due to publisher policies, certain components of a package may not be available for purchase seperately.

    For example: A Biology text only and a Biology w/CD are both marked as required. They are the same book. You have the choice to buy just the book (text only version) or the book with an accompanying CD.

  5. What are optional textbooks?
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    Optional textbooks are books that are not required for the course but suggested by the professor. You should go to class first before deciding if you wish to purchase the optional textbook(s).

  6. A textbook shows up, but there is no price for it. Can I still purchase it?
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    A textbook without a price means the bookstore has not received pricing from the vendor for that title. You cannot purchase a textbook until a price is shown for it. Please check back and purchase the book when the site has been updated.

  7. I only received part of my order. Will I have to reorder the items I did not receive?
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    No, you do not have to reorder items you have not received with your order. These items are on backorder and will be shipped to you when they become available at no additional shipping charge to you.

  8. There are more books or supplies required for my class than when I placed my order. Why weren't they on the site before?
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    As we receive textbook orders from professors and it is entered into our computer system, our website is updated immediately. Please check back to find out if your professor has requested more books or supplies for your class.

  9. When will my order be shipped?
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    In stock orders are usually shipped within 2 to 10 business days from the date of the order. Orders for future semesters placed while registering for classes will not ship until 2 weeks prior to the beginning of the new semester. Books not in stock will be shipped when they become available at no additional shipping charge to you.

  10. I've changed my mind. Can I cancel my order?
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    If you have changed your mind, please contact the textbook department immediately.

    If your order has NOT SHIPPED, your order can be easily cancelled with no cost to you. Please notify the bookstore immediately. Please have your name and web order number ready if you are calling the bookstore to cancel your order.

    If your order has SHIPPED, you will need to return the books to the bookstore as outlined in the Bookstore's Return Policy. Unfortunately the shipping charge is not refundable on cancelled orders that have shipped.

  11. Can I have my order shipped to a PO Box?
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    Unfortunately, UPS and FedEx Ground does not ship to a P.O. Box. You will need to provide a physical address for your order to be shipped to or you may pick up your order at the bookstore.

  12. What is the difference between a used book and a new book?
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    A used book is priced approximately 25% less than that of a new book. Besides being less expensive, a used book may or may not include all components included with a new book. The SMCCD Bookstores does not guarantee the completeness and full functionality of used books.

  13. How do I know if my web order has been accepted?
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    Our webserver will send you an automated e-mail acknowledging receipt of your web order.

    If you do not receive an e-mail confirmation, you may have not placed your web order successfully or your spam blocker may be preventing you from receiving the automated e-mail response. Please contact the bookstore's web ordering department to confirm receipt of your web order.

  14. Can I order my books & supplies on-line and pick them up at the bookstore?
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    Due to space and safety constraints, all web orders will be shipped to you.

  15. My question is not listed above. How do I get it answered?
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    You can either E-mail the bookstore bookstore at csmbookstore@smccd.edu, call the bookstore at 650-574-6367, or come into the bookstore and ask one of our friendly staff members.

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